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제목 코스타-Tour Escort Job Description 날짜 2013.03.24 13:47
글쓴이 백주영 조회 3462

 

Tour Escort Main Role Responsibility

 

 

- looking for more information about the ports and excursion destinations, giving the best advice to the Guests on the choice of excursions, without  forgetting the budget objective.

 

- knowing the excursion program (Tour Magazine, timing of tours, Port Information).

 

- knowing  the ship and all the services provided onboard and ashore.

 

- looking after the daily preparation of excursion materials (signs for the buses, stickers, table numbers…), keeping the front desk clean and tidy.

 

- assigning correct stickers to Guests at the meeting point.

 

- giving language test to the guides before the departure of the excursions, checking the logistic of the buses on the pier, the correct function of’ A/C and microphone.

 

- escorting guests during the excursions having the “Excursion Kit” at all time.

 

 

- introducing himself to cruise guests before the bus leaves, counting guests after every stop, checking the timing, jumping activity autonomously. When at the restaurant checking dishes quality e quantity of food. Informing Tour Manager and Tour Agent in case of accident and injury.

 

- giving assistance during injury / accident on tour.

 

- if unsafe use or bad conditions of any means of transportation might break guests security standard levels  Tour Escort is empowered to stop tours performance immediately.

 

- assisting in translation in case of need.

 

- filling out properly the Tour Escort Report.

 

- knowing the Operational Manuals, the application of Sa&Pi (print and void excursion tickets…) and Argo (participant receipt, recap groups and commission…).

 

- counting excursions tickets, managing accounts, filling up Daily Sales and Daily Report.

 

- listening to complaints reporting to the Tour Manager any discrepancies from the Operational Manuals or non-conformities in respect of Company standards, suggesting changes based on customers' comments.

 

- carrying out public relations with guests in various occasions during the excursion and during time off scheduled including continual smile and courtesy towards guests and colleagues.

 

- collaborating with other departments, reporting any problematic questions to the Tour Manager.

 

- being responsible for transfer, disembarkation lists, disembarkation breakdown, giving assistance while on the pier during the disembarkation of guests.

 

- being among the most important and main support for the Tour Manager.

 

- for specific duties please refer to P2.06-IO18 Guidelines for an excellent tour escort  /  P2.06 Man.01 Shore Excursions Manual Rev.9.

 

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